A. Booking an appointment through our clinic is easy. You can either:
• To speak directly to our receptionists, phone us between 8.30am-8pm Monday-Thursday; 8.30am-6pm on Fridays and 8.30am-2pm on Saturdays.
• Email us at info@theforgeclinic.com – we will reply to all emails as soon as we can.
• Book online through our website – this is a very popular option as it enables you to book an appointment at any time of day from the comfort of your own home.
• Request a call back via our website. If you are unsure as to what type of treatment may benefit you the most this is an ideal option.

A. When you contact us please let us know what sort of pain you are suffering from and what you are looking to gain from your treatment. By doing this we will be able to match you up with a suitable professional here at the Forge Clinic. If you are already aware of the type of treatment that you require or if you have been referred to our clinic with a specific type of treatment in mind, please let us know. We will do our best to adhere to your requests.

A. Depending on our current treatment schedule and which therapist you are hoping to see there is occasionally a waiting list for an appointment. We have a clinic management system in place which allows us to keep track of those waiting for a particular time/therapist and should there be a cancellation we will contact you to see if that slot is suitable for you.

A. Yes, we will begin treatment with a short consultation so we can understand the characteristics of your pain and the nature of your problem, this is then followed by the appropriate treatment. If we feel that treating you raises safety issues for you, we will inform you and refer you to the appropriate professional for further examination.

A. The number of treatment sessions required will vary from person to person with the extent of the pain or injury being the main determining factor. On average, patients will receive between three and four sessions at The Forge Clinic however it could be less. Some patients such as those who are undergoing post-operative rehabilitation will require more sessions.

A. During almost all examinations and treatments you will be required to undress to your underwear. However if this makes you feel uncomfortable you may instead want to wear loose fitting clothing such as gym clothes that make you feel more at ease. If you would prefer to bring your clothing with you and change at the clinic you are more than welcome to do so.

A. When you attend an appointment at The Forge Clinic for the first time please bring along any prescriptions that you are currently taking as well as any x-rays, MRI reports and previous medical reports. All of these will help us to come to an appropriate diagnosis and help us to find the best treatment for you.
If you would also like to bring someone along with you to accompany you at your appointment you are more than welcome to do this. We will always ask you if you would like someone to be there with you through your diagnosis and your treatment.

A. Before each treatment session our practitioners will tell you what to expect from your treatment and how to deal with any discomfort that you may experience after your session. If you do experience a level of intense pain please contact us immediately and we will do our best to help you. Most treatments will not hurt, however some patients occasionally experience some discomfort following treatment. This is often the case after deep tissue work or manipulation.

A. The Forge Clinic is a private practice and most of our patients do not contact us through GP referrals. However if you are hoping to claim your treatment on health insurance your insurance provider may need a doctor’s referral to authorise the claim. If you have been referred to the Forge Clinic by a GP we will aim to see you within 48 hours of receiving the referral.

A. We require payment to be made in full after each treatment session that you attend. If you are covered by AXA or BUPA and are undergoing physiotherapy treatments you will not need to pay provided you have paid your excess. We will claim the cost of your treatment directly from your health insurance company.

A. Most private health insurance policies cover the cost of physiotherapy, osteopathy and acupuncture treatments. If you are unsure as to what your health insurance provider covers please consult your contract or contact your provider directly to query which and how many treatments your health insurance plan covers you for.

A. We currently provide a wide range of treatments that can help to alleviate the pain felt by a number of conditions. The main conditions that we treat are back pain and joint pain however we can also treat sports injuries and a wide range of conditions that children and the elderly suffer from. If you are in any doubt as to whether we can treat your condition please contact us by phone or book an appointment with our GP. After diagnosing your condition we will be happy to suggest treatments that can help you.

A. The best treatment for you will depend on a number of factors and will vary from person to person. In order to help determine which of our treatments can help you best our professionals will give you their full time and attention to work out what the problem is and what is causing it. By doing this we can find the ideal solution for you.
In some cases our professionals may suggest you try a different type of treatment. If this is the case a practitioner may refer you to a different professional either at the Forge Clinic or within our network of trusted colleagues for further help.

A. Yes, most of our treatments are perfectly suitable for pregnant women. Joint strains and back pain are both common problems during pregnancy and our treatments can help to alleviate this discomfort. We have helped a number of pregnant women suffering from these conditions and most feel the difference after just two or three sessions. As we cater each treatment session to you individually we will be able to make adjustments to ensure the health & safety of your unborn child and yourself. Please inform your practitioner before treatment.