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Privacy Policy

This Privacy Notice is to inform you, our patients, of the types of data we process about you, the reasons for processing your data, the lawful basis for processing, your rights and the retention periods of your data.

Who are we

The Forge Clinic is the trading name of The Forge Health Clinic Ltd.

We take your data protection very seriously and have reviewed and updated our policies and procedures to comply with the General Data Protection Regulation (EU) 2016 / 679 (“GDPR”) and have updated this Privacy Notice accordingly.

We act as Controllers in common with organisations listed below when we work in conjunction with them to treat you medically:

  1. Your nominated Insurance Company
  2. NHS
  3. Your nominated health professional

Please contact us on info@forgeclinic.com if you have any questions about the protection of your data.

Purpose of Processing

We are legally bound to capture and store personal and sensitive information about you in order to deliver the types of medical and therapeutic services we provide.

We operate under the guidelines of bodies such as the Chartered Society of Physiotherapy, Health & Care Professions Council, NHS and General Osteopathy Council.

We collect the following data from you, with your consent, in order to deliver our medical and therapeutic services:

  • Personal contact data – name, address, email, phone number
  • Sensitive personal data – such as medical details including medical history
  • Sensitive personal data – ethnicity for NHS audits only
  • Photography – on some occasions and with your consent, we may take photographs or short videos to demonstrate the correct exercise techniques and monitor treatment progress
  • Credit card details

The types of processing we undertake include:

  • Contacting you to arrange appointments, invoice our services or inform you of changes
  • Medical assessments as part of providing our services
  • Information about the treatments provided and progress of the treatments.
  • If you have been referred for an NHS package of care you will be required to complete a questionnaire at the start and end of your treatment

Newsletters:

Where you have consented to us sending you Newsletters from time to time as part of the registration process or through our website.  If you no longer wish to receive these, please either unsubscribe from the Newsletter or email us at info@theforgeclinic.com. We will action your request immediately.

When you use our website:

  • To help us to improve our site and to deliver a better and more personalised service
  • To estimate our audience size and usage pattern
  • To store information about your preferences, and so allow us to customise our site according to your individual interests
  • To recognise you when you return to our site
  • To notify you about changes to our service

Source of your data

We primarily receive information about you from you as part of the registration process and during consultations with our practitioners for assessment and treatment.

Where you have been referred from other Health Professionals you will have consented to your information being sent to us prior to transmission.

We do not receive or buy-in lists of personal data from other sources.

 When you use our website

We may collect and process the following data about you:

  • Information that you provide by filling in contact request forms, if you do so we may keep a record of that correspondence
  • Name, address, email address, date of birth – when you register to our online booking facility
  • We may also ask you for information when you report a problem with our site
  • Details of transactions you carry out through our online booking facility
  • Details of your visits to our site and the resources that you access

TESTIMONIALS

“David Silver is an outstanding practitioner. He is clever, sensitive, thoughtful and proactive in enabling me to feel empowered to improve my own health. Would highly recommend him and this practice.”

David

“Rory is an enthusiastic and knowledgeable practitioner, who was very positive about the outcome of our treatments. There was great improvement in my back pain after a couple of sessions and I am now happy to say that I am pain free and confident I have the tools I need to avoid it in the future!

F. C.

“I was very happy with Lara, who is a lovely person. She listens and gently makes suggestions. I enjoyed our weekly sessions and the encouragement she unobtrusively gave. I’ll be seeing her again.”

R.S.

“I have been seeing Mr Phil McNulty for quite a few years- and I must say he has looked after my back and neck problems with great professionalism, integrity and skill. So now I am able to live pain free, considering that I had had 5 back operations previously. Thank you.”

V.T.

“One day prior to going on holiday I injured my back and was just about to cancel when I remembered The Forge Clinic. I visited Tristan Jones and in 45 minutes he had me back on my feet and thanks to him he saved my holiday.”

J.H.

“A session with Julie is informative and interesting with advice that really targets your particular health issue. I cannot recommend Julie highly enough.”

Lynda

TESTIMONIALS

“David Silver is an outstanding practitioner. He is clever, sensitive, thoughtful and proactive in enabling me to feel empowered to improve my own health. Would highly recommend him and this practice.”

David

“Rory is an enthusiastic and knowledgeable practitioner, who was very positive about the outcome of our treatments. There was great improvement in my back pain after a couple of sessions and I am now happy to say that I am pain free and confident I have the tools I need to avoid it in the future!

F. C.

“I was very happy with Lara, who is a lovely person. She listens and gently makes suggestions. I enjoyed our weekly sessions and the encouragement she unobtrusively gave. I’ll be seeing her again.”

R.S.

“I have been seeing Mr Phil McNulty for quite a few years- and I must say he has looked after my back and neck problems with great professionalism, integrity and skill. So now I am able to live pain free, considering that I had had 5 back operations previously. Thank you.”

V.T.

“One day prior to going on holiday I injured my back and was just about to cancel when I remembered The Forge Clinic. I visited Tristan Jones and in 45 minutes he had me back on my feet and thanks to him he saved my holiday.”

J.H.

“A session with Julie is informative and interesting with advice that really targets your particular health issue. I cannot recommend Julie highly enough.”

Lynda

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Get in touch

Please get in touch if you have any questions or would like to make an appointment. Call us on 020 8332 6184 or email info@theforgeclinic.com, you can also book online.

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