<
BOOK NOW

Vacancies

Current Vacancies

Any available roles can be found below, if there’s nothing here but you still think we’d like to hear from you please email your CV and contact information to info@theforgeclinic.com

Receptionist Role

We are currently recruiting for a new person to join our reception team. The hours we are looking to fill from 21st November 2025 are:
– Fridays 8.15am- 6.15pm
– Additional hours for holiday & sickness cover

There is also scope to increase these hours in the future.

We pride ourselves on having a friendly and approachable reception team who support both our patients and our team of practitioners. We offer a range of services from Physiotherapy, Osteopathy and Massage Therapies to Acupuncture, Hypnotherapy and Nutritional Support.

You will be responsible for the day-to-day running of the clinic reception. The responsibilities will include:

  • Meeting and greeting patients arriving in clinic
  • Booking of appointments via telephone, email and in-person
  • Answering queries regarding treatments, providing information on our services, and ensuring patients are booked for the most appropriate treatment (training will be given)
  • Maintenance and general upkeep/tidying in the clinic
  • Replenishing treatment room stock and placing orders
  • Triaging insurance claims and adding patients to waiting lists where necessary
  • Supporting practitioners with patient reports and letters
  • Other admin duties including scanning patient records/ updating spreadsheets
    General admin duties

We use a clinic booking software to ensure the smooth running of the day-to-day bookings and patient records, training on this will be provided. It is, however, essential that you are proficient in general computer and software use, including basic knowledge of spreadsheets. English speaking is essential, other languages are a bonus. You should have good typing skills and excellent grammar for letter writing and proofing.

Qualities we are looking for in a receptionist:

Great communication skills
– polite, efficient, and timely response to emails, phone calls and messages. Strong ability to communicate with the team and our patients. Skills to build team relationships, organise team events and promote a positive working environment.

Empathy
– ability to show understanding and care for our patients, who may be in pain or distress, and ensure that they feel supported.

Friendliness
– greeting our patients with a smile and a conversation whilst they wait for their appointment. We have a wonderful mix of patients from all walks of life, and it is a great opportunity to meet and talk with some really interesting and lovely people.

Firmness
– a good judgement is required and the ability to politely ensure that our clinic policies are upheld.

Attention to detail
– a smart appearance – You are our patients’ first point of contact and that first impression does count. Punctuality and commitment to maintaining a stable clinic environment.

We offer team get-togethers, CPD to build knowledge about the treatments and services and a supportive environment. We encourage you to try the treatments and you will receive a team discount on all services.

If this sounds like the role for you, please send your CV for the attention of Vicky Baars to info@theforgeclinic.com. Interviews will be arranged to discuss the role, hours, and salary in more detail. For any other queries please do not hesitate to get in touch.

The Forge Clinic

‘The Forge Clinic is a lovely place to work, largely due to its kind and enthusiastic team. Professionally, I know I am supported (something that is very important to me at this stage in my career); there is always someone who is happy to discuss a patient case and the multidisciplinary team has a plethora of knowledge in a variety of healthcare fields. Further, monthly CPD sessions are thoughtfully designed with interesting and relevant topics. Software used at The Forge Clinic makes writing notes, sending exercise advice, and creating letters seamless, and the treatment rooms are spacious and have lots of natural light.’

Yasmin Jones, Osteopath

‘Being practitioner at The Forge Clinic has been a special part of my career as an Osteopath. I am fortunate enough to work with an amazing team of healthcare professionals. Having a varied team from different health backgrounds allows us to provide a high standard of patient care at the clinic. I am also fortunate to be working alongside a fantastic reception team, whose patient and customer care is outstanding. I feel very privileged to work at the Forge Clinic.’

Jason Bianchi, Osteopath

“The Forge is honestly the nicest clinic I’ve worked at as a physiotherapist. That’s largely down to the patients it serves and the team itself. It’s a genuinely supportive place to work, and being in the heart of Richmond in a bright, welcoming clinic makes all the difference. It’s easy to see why so many practitioners have stayed with The Forge for so long and why patients keep coming back”

Clarke Natoli, Physiotherapist

‘When I joined The Forge Clinic I was so warmly welcomed by the whole team, who I now know as not just skilled in their areas, but also as individuals that care deeply for their patients and fellow practitioners. There’s such a warmth at this clinic that spreads through reception into client experiences and this all makes a lovely environment to come to work in. I feel really fortunate to have met and continue to work alongside such brilliant people, and to meet patients that feel so cared for in a setting where health and wellbeing is at the core of the clinic.’


Naomi, Reception Team